Return & Refund Policy
Cancellation
- You are not allowed to cancel the order once an order confirmation email is issued and/or the parcel has been collected by the courier.
Return or Refund
- You shall examine the product immediately upon receiving for any deficiencies and/or damages. Claims (if any) must be lodged via our customer service email at help@k-one.com within 3 days upon receiving, otherwise, we reserve the right to reject the claim.
- Upon confirmation of the return/refund of the product, the customer is required to send back the product using the consignment note provided by our customer service.
- You shall be responsible for the risks and conditions of the product to be returned until it is received by us. We shall hold no liability for any loss or damage to the product before being received by us. You are advised to pack the product safely to prevent any loss or damage to it or its box or original packaging.
- Exchange of the product or refund may be arranged for the following reasons:
- If the product delivered is damaged or defective; or
- If the product has expired; or
- If the product is different from the order delivered
Product for return or refund shall be returned in its original condition, quantity and packing as first delivered to the customer together with proof of purchase.
- We will inspect the returned product upon return by you. If one or more of the conditions in Clause 4 above is fulfilled, you are entitled to choose between an exchange of the product or for a refund to be made to you through your payment account (credit card/debit card/bank account), within 30 days from the approved return date.
- Products that are classified under medical devices, disposable items, one time used items are strictly not exchangeable or returnable for hygiene reason.
- Product returned for a refund shall be refunded at the price which you had paid at the point of ordering.
- If any product which was not included in your order was delivered to you, we shall collect back from you.
- If you have been charged for a product that has not been delivered, we shall refund you the value of the product as originally charged to you.
- Promotion/sale items and purchases made with discount coupons are non- refundable nor exchangeable.
If you wish to seek further information or assistance, kindly email our e-commerce platform customer service at help@k-one.com.
